Guarantee and Refund Policy
The IDP you purchase from International Drivers Association is covered by our Guarantees and Refund Policy. For further information, feel free to contact us, chat with us using the website widget, call us or email us at [email protected]
International Driving Permit accepted anywhere in the world or your money back, guaranteed!
Get a full refund guaranteed if the IDP you purchase from IDP Explorer is not accepted in the countries found on the countries page.
Simply contact our Customer Service through chat, email, or phone call and submit the supporting documents indicating that our IDP is not accepted. You will receive your full refund within 5 business days, guaranteed.
Eligible orders:
- Refused by car rental agencies with any documentary evidence of rejection or refusal
- Refused by traffic authorities in countries found on this list with any documentary evidence of rejection or refusal
- Within three (3) years of placing the order or date of order
Receive your Digital IDP copy within 10 hours or less or your money back is guaranteed!
Once you submit your application and required documents, you will receive your Digital IDP copy and order completion email within (2-10) hours or within (less than 2 hours) for orders with express processing.
If for any reason we fail to send you your Digital IDP within our promised timeframe, you will receive a full refund, guaranteed.
Please take note that only applications with complete and approved requirements are eligible for this guarantee. We are unable to process applications with incomplete documentary requirements, license information, and/or shipping information.
Eligible orders:
- Promised processing time is violated with a complete set of approved photo requirements, personal information, license information and shipping information, when applicable. Promised processing time is two (2) hours for normal orders and twenty (20) minutes for express orders.
Unlimited Free Replacements
You are entitled to free replacements for as long as your IDP is valid. No need to pay for anything! We will cover everything for you and ship the free replacement to the same shipping address stated in your order.
We will only ship unlimited free replacements to the shipping address stated in your order. If you wish to ship the replacement to a different address, please see the next section below:
Eligible orders:
- All Digital IDP copies
- Lost printed copies of IDP Booklet and/or complementary card with same shipping address stated in your order
- Order never arrived with supporting tracking history
If you simply wish to upgrade your shipping method to a faster service or wish to ship your order to a different address, we will cover the printing and IDP issuance cost. You only need to cover the shipping cost.
Changed Mind? Decided not to travel? You are covered by our 30-day refund policy.
You can cancel your IDP application for a full refund within two (2) hours of placing the order.
A 15% printing and handling fee will be charged if the order is cancelled after the two (2) hour-grace period. Shipping fees are non-refundable once the order has been shipped.
This guarantee is applicable for refund requests for orders in which the IDP was not rejected by traffic authorities. This is also applicable for refund requests for orders that are unable to provide documentary evidence that their IDP is rejected by traffic authorities or car rental agencies.
Eligible orders:
- Changed mind about our product
- IDP is not used
- Refund requests for IDPs that are not rejected or refused by traffic authorities or car rental agencies.
- Refund request for IDPs with no documentary evidence of rejection or refusal by traffic authorities or car rental agencies.
